To send your comments

Send us your comments or suggestions on any of our products or services by contacting Customer Service.

Should the Rep not be able to resolve your issue, you may contact the Koodo Customer Service:

• by mail at Koodo Mobile, 200 Consilium Place, Suite 300, Scarborough, Ontario M1H 3J3
• by phone at *611 from your Koodo Mobile phone or toll free at 1-866-99-KOODO (M-F:9-9, Sat: 9-7, Sun: 9-7). Please ask to speak to a Customer Service Manager.
• by email at TopLevelService@koodomobile.com

If you are unable to reach a satisfactory resolution:

The Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you. The CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Koodo Mobile always welcomes your suggestions on improving our products and services.